CAUSES OF DELAY

Tracking updates can be delayed when the following force majeure event happens:

  1. Delays/closures due to the impact of the COVID-19
  2. Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
  3. Local reasons such as strikes, statutory holidays, major international conferences, etc.
  4. Shortage of peak season flights & personnel and other local reasons

NEED MORE HELP

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.